Account and data deletion

Delete your DeviceMitra AI account

Use this page to request deletion of your DeviceMitra AI account and associated app data, where an account exists. We will verify the request and process deletion according to the policy below.

Email deletion request

How to request deletion

  1. Email devicemitraai@gmail.com from the email address or phone-linked account you used with DeviceMitra AI, if applicable.
  2. Use the subject line: DeviceMitra AI Account Deletion Request.
  3. Include your registered email or mobile number, and a short confirmation that you want your account deleted.
  4. We may ask for verification before deleting data to protect your account from unauthorized requests.

Data we delete

  • Account profile details such as name, display name, email, mobile number, role category, and optional profile information.
  • Diagnostic cases, complaint descriptions, questionnaire answers, safety responses, evidence summaries, reports, and saved case history, where stored in your account.
  • Uploaded or captured diagnostic photos and related media analysis outputs, where stored in your account.
  • Push notification tokens and account-level notification preferences, where present.
  • Early-access request details sent to us by email, unless we need to retain a limited record for abuse prevention, support history, or legal compliance.

Data we may retain

We may retain limited information where required for legal compliance, fraud prevention, payment records, security, dispute resolution, tax/accounting obligations, or app safety auditing.

  • Payment, billing, credit, or entitlement records only when such records actually exist for your account and must be retained for accounting, fraud prevention, dispute handling, or legal compliance.
  • Security logs, crash logs, abuse-prevention records, and technical diagnostics for a limited period.
  • De-identified or aggregated data that no longer identifies you.
  • Records required by law, regulator request, court order, or legitimate safety investigation.

After deletion

Deleted account data cannot be restored. If you install or use DeviceMitra AI again after deletion, you may need to create a new account and previous diagnostic history may no longer be available.